Whether you’re packing for a weekend trek, gearing up for a global expedition, or just need your gear to survive the daily commute, we’re here to keep your journey smooth. Got a question about your gear, shipping, or warranties? Chances are, it’s answered below. Let’s get you back on the trail.
Yes, absolutely! We offer worldwide international shipping. No matter where your adventures take you (or where you call home), we’ll get your Yatri Supply gear to your doorstep.
Yes! We offer FREE standard shipping on all orders over US$150. For orders under US$150, a flat-rate shipping fee will be calculated at checkout based on your destination.
We typically process orders within 1–3 business days. Once shipped, delivery times vary by location:
Once your order ships, you’ll receive a confirmation email with a tracking number and a link to follow your package’s journey in real time. You can track your orders here.
Mother Nature and global logistics don’t always stick to the schedule! Occasionally, severe weather (like typhoons, heavy snow, or monsoons), natural events, or unexpected customs hold-ups can cause delivery delays. If your tracking shows a delay, please allow an extra 3–5 business days for your package to arrive. We’re actively monitoring these situations and working closely with our shipping partners to get your Yatri Supply gear to you as safely and quickly as possible.
We know the anticipation is real! If your tracking status hasn’t updated for more than 7 business days, or if your package is significantly past its estimated delivery date, please reach out to us at hello@yatrisupply.com with your order number. We’ll immediately investigate with our carrier and keep you in the loop every step of the way.
Because weather events and customs delays are considered "force majeure" (events beyond our control), we unfortunately cannot refund shipping costs for these specific delays. However, we will promptly work with the carrier to locate your package and ensure it reaches you safely. Your patience means the world to us!
We offer 30-day easy returns! If you’re not completely in love with your purchase, you can return it within 30 days of delivery for a full refund or exchange.
To be eligible for a return, items must be:
It’s simple! Just email our support team at hello@yatrisupply.com with your order number and the reason for your return. We’ll send you a return authorisation and instructions on how to send it back. (Pro tip: Keep the original packaging—it makes returns a breeze!)
For defective or incorrect items, we cover the return shipping cost. For change-of-mind returns, the customer is responsible for return shipping fees, unless you are in a region where local consumer law dictates otherwise.
Yes! We stand behind the quality of our gear. We offer a 2-year warranty on all bags and a 1-year warranty on jackets.
Our warranty covers any manufacturing defects in materials or workmanship under normal use. This includes things like broken zippers, seam failures, or hardware malfunctions that aren’t the result of accidental damage or misuse.
The warranty does not cover:
Reach out to hello@yatrisupply.com with your order number, photos of the defect, and a brief description of the issue. Our team will review it and guide you through the repair, replacement, or store credit process.
We recommend spot-cleaning with a damp cloth and mild soap. Avoid machine washing or dry cleaning unless explicitly stated on the product’s care label. Proper care extends the life of your gear and keeps it looking fresh for every adventure! Find out more about care instructions here.
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and select local payment gateways depending on your region. All transactions are securely encrypted. 🔒
We process orders quickly to get your gear to you faster! If you need to make a change, please contact us at hello@yatrisupply.com within 12 hours of placing your order. Once an order has shipped, it cannot be canceled, but you can initiate a return once it arrives.
For international orders, customs and import duties are determined by your local government and are not included in your checkout total. These fees are the responsibility of the customer. We recommend checking your local customs office for estimates before ordering.
We love connecting with like-minded retailers! We offer selective wholesale accounts for boutiques and stores that share our values. Please reach out to our wholesale team at hello@yatrisupply.com with your store details, and we’ll send over our lookbook and terms.
Yes! Elevate your corporate gifting with gear that blends style, durability, and purpose. Whether it’s for employee rewards or client appreciation, our products leave a lasting impression.
Contact hello@yatrisupply.com with your estimated quantity, desired timeline, and any customisation needs, and we’ll put together a custom quote for you.
Absolutely! As a brand that deeply values visual storytelling and authentic representation, we love working with creators who genuinely resonate with our values. We’re not just looking for huge follower counts; we’re looking for great storytellers, outdoor enthusiasts, and style icons who align with our purpose. Next Step: Apply to our Creators Program or drop us a line at hello@yatrisupply.com with a link to your portfolio or social media (e.g., Instagram, TikTok, YouTube), your audience demographics, and a quick idea of how you’d like to collaborate.
Still Have Questions? We’re Here to Help!
If you didn’t find what you were looking for, don’t worry! Our team is ready to assist you.
Email us: hello@yatrisupply.com
Response time: We typically reply within 24–48 hours (Monday–Friday).
Follow our journey: Check out our latest drops, care tips, and adventures on Instagram @yatrisupply
Thank you for choosing Yatri Supply. Here’s to many more adventures, together!