Every great journey starts with the right gear, and getting it to you safely is our first mission. Below you’ll find everything you need to know about how we pack, dispatch, and deliver your Yatri Supply order.

1. Order Processing Time

We work hard to get your gear out the door and into your hands as quickly as possible.

• Standard Processing: All orders are processed within 1–3 business days (excluding weekends and public holidays in Hong Kong).
• High-Volume Periods: During product launches, holidays, or major sales, processing may take an additional 1–2 business days. We’ll always keep you updated via email if there’s an unexpected delay.
• Order Confirmation: You will receive an order confirmation email immediately after purchase, and a second email with tracking details once your package has left our basecamp.

2. Shipping Rates & Delivery Estimates

We are proud to offer worldwide international shipping. Delivery times are estimates and begin from the date of dispatch, not the date of order.

Hong Kong 2–4 business days
Nepal 5–12 business days
Rest of Asia 5–14 business days
North America & Europe 7–14 business days
Rest of World 10–21 business days

FREE SHIPPING: We offer FREE Standard Shipping on all orders over US$150 (or equivalent in your local currency) to most destinations worldwide. (Note: For orders under US$150, shipping costs are calculated at checkout based on package weight, dimensions, and destination.)

3. International Customs, Duties & Taxes

Yatri Supply ships internationally on a DDU (Delivered Duty Unpaid) basis.

• The prices displayed on our website do not include any customs duties, import taxes, VAT, or brokerage fees.
• These charges are determined by your local government and are the sole responsibility of the recipient.
• Packages may be held at customs for inspection, which can add a few days to the delivery timeline. We recommend checking with your local customs office for an estimate of these fees before placing your order.
• Please note: If a package is refused or returned to us due to unpaid customs fees, the original shipping cost is non-refundable, and a restocking fee may apply.

4. Order Tracking

Once your order is dispatched, you will receive a Shipping Confirmation Email containing your tracking number and a direct link to track your package’s journey in real-time.

• Pro Tip: If your tracking status says "Label Created" or "Pre-Shipment," it means we’ve printed your label, but the carrier has not yet scanned the package into their system. This usually updates within 24–48 hours.

5. Shipping Delays & Unforeseen Circumstances

Mother Nature and global logistics don’t always stick to the schedule! Occasionally, severe weather (e.g., typhoons, heavy snow, monsoons), natural events, carrier backlog, or unexpected customs hold-ups can cause delivery delays.

• If your tracking shows a delay, please allow an extra 3–5 business days for your package to arrive.
• We actively monitor these situations and work closely with our trusted third-party delivery partners to get your gear to you as safely and quickly as possible. Your patience means the world to us.

6. Lost, Stolen, or Damaged Packages

We take the safety of your gear seriously.

• Damaged on Arrival: If your item arrives damaged, please contact us at hello@yatrisupply.com within 7 days of delivery. Include your order number and clear photos of the damaged item and the outer packaging. We will promptly arrange a free replacement or refund.
• Marked as "Delivered" but Missing: First, check around your property, with neighbors, or your building’s front desk. If your package is still missing after 48 hours, please email us. We will open an investigation with the carrier and work with you to find a resolution.
• Note: Yatri Supply is not responsible for packages that are lost or stolen after the carrier has confirmed delivery to the address provided.

7. Address Changes & Corrections

Please double-check your shipping address at checkout!

• If you need to change your address, contact us at hello@yatrisupply.com within 12 hours of placing your order.
• Once an order has been processed or handed over to the carrier, we cannot guarantee that address changes can be made. We are not responsible for packages delivered to an incorrect or incomplete address provided by the customer. If a package is returned to us due to an incorrect address, the customer will be responsible for the reshipping cost.

8. Need Help?

If you have any questions about your shipment, our shipping partners, or anything else, our team is here to help.

Email us: hello@yatrisupply.com

Response time: We typically reply within 24–48 hours (Monday–Friday)

Thank you for choosing Yatri Supply. Pack your bags; we’ll handle the rest.