Returns Policy

Our Commitment to Quality

At YATRI SUPPLY, we design gear for those who push boundaries. We stand behind the craftsmanship and durability of every product we ship from our Hong Kong headquarters. If your gear fails to meet our high standards or your expectations, we are committed to making it right.

1. Return Eligibility

To ensure fairness for all adventurers, we accept returns under the following conditions:

  • Timeframe: Items must be returned within 30 days of the delivery date.
  • Condition: Products must be unworn, unused, and unwashed. All original tags and packaging must be intact.
  • Proof of Purchase: A valid order number or receipt is required.

Note: For hygiene and safety reasons, underwear, socks, and personalised items are final sale unless defective.

2. The Return Process

We’ve streamlined our process to get you back on the trail faster:

  1. Request Authorisation: Email [support@yatrisupply.com] with your Order ID and reason for return.
  2. Receive Instructions: Our team will issue a Return Merchandise Authorisation (RMA) number and provide the correct shipping address.
  3. Ship Securely: Pack the item securely to prevent damage in transit. Include the RMA number inside the package. Customers are responsible for return shipping costs unless the item is defective or an error was made on our part.

3. Refunds & Exchanges

  • Refunds: Once inspected and approved, refunds will be processed to the original payment method within 5–7 business days. Original shipping fees are non-refundable.
  • Exchanges: We offer direct exchanges for size or colour adjustments, subject to stock availability. If the requested item is out of stock, a full refund will be issued.
  • Store Credit: As an alternative, you may opt for store credit, which includes the original shipping cost as a courtesy.

4. Damaged or Defective Gear

We rigorously test our products, but if you receive a damaged item or experience a manufacturing defect:

  • Contact us within 14 days of delivery.
  • Provide clear photos of the defect and packaging.
  • We will cover all return shipping costs and promptly send a replacement or issue a full refund.

5. International Returns

  • International customers are responsible for any customs duties or taxes associated with returning items.
  • We recommend using a tracked and insured shipping service to ensure your return reaches us safely.

6. Non-Returnable Items

  • Gift cards
  • Final Sale items (clearly marked at checkout)
  • Custom-made or personalised gear

7. Contact Our Support Team

Our team is ready to assist you with any questions regarding your gear.
Email: support@yatrisupply.com
Hours: Monday–Friday, 9:00 AM – 6:00 PM HKT